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Create agreements that respect individuals.

Mediation is a voluntary, confidential and cost-effective process. Its aim is to allow the parties involved to agree on a way forward.

We share the results of mediations with relevant managers so they can provide informed and appropriate support.

A mediation usually takes one day.

What the mediation process typically involves

  • Preparation that includes discussions with the referring manager and the people in the dispute
  • The mediation session
  • Creating the agreement, which is a mutually accepted plan that allows people to put the past behind them
  • Sharing of the agreement with managers

Although most mediations are between two individuals, a mediation can also involve team problem solving. 

Read more about the AIC mediation service.